Reading Comprehensive 53

June 10, 2006

Horrizon Cellular
222 Main Street
Windale, AZ

To Whom It May Concern: 

I would like to have my account closed so that I may transfer it to Western Wireless.  There are several reasons why I have become unhappy with Horizon Cellular and have decided to request a transfer to Western. 

• I feel the $75 monthly fee is rather exorbitant for the services provided.  That money only covers 300 minutes of phone usage!  If I want to use any texting options or internet usage, I have to pay on an individual basis, and these things are extremely costly!
• I have too many dropped calls.  Your coverage shows that I should have no problem with coverage all over town, yet calls are dropped on a weekly basis. 
• I would like the opportunity to upgrade my phone more often.  With your company, I only have that option once every two years.
• My experiences with customer service have been more than lacking.  I haven’t had my questions answered or my problems resolved.

I hope that you will allow me to close my account without any trouble.  I understand that there is a fee for canceling, but I do not feel I need to pay the fee since you are not meeting your end of the contract.  I look forward to hearing from you so that I may move on to Western Wireless.

Thank you,
Kimberli Steward
Cellular phone number: 915-656-0512
Account number: 0313938128